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But what if the terms and conditions impose an arbitration clause on a user who clicks “Like” on a Facebook page in exchange for receiving a coupon to a brand name product? Recently, General Mills received a great deal of blowback for what appeared to be an attempt to force an arbitration clause on anyone who visited its site. As a result of the unwanted media attention, General Mills retracted its position, and clarified that the clause only applied to users who “subscribed to our publication or downloaded a coupon”. Most consumers would be surprised to learn that purchasing a product with the use of a coupon would result in a waiver of their rights to sue General Mills for harm suffered as a result of using the product.
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